Privacy & Terms
Your Privacy is Our Priority.
Privacy Policy
At T&R Group Services, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our website or services.
1. Information We Collect
We may collect and process the following data:
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Contact Information: Name, email address, and phone number provided via our contact or "Get a Quote" forms.
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Service Address: Your physical address for the purpose of providing onsite cleaning or maintenance.
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Recruitment Data: Information provided in employment applications, including CVs and contact history.
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Technical Data: IP addresses and cookies to improve website functionality.
2. How We Use Your Information
We use your data to:
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Provide requested quotes and carry out contracted services.
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Communicate with you regarding bookings or enquiries.
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Process employment applications.
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Comply with legal and financial obligations (e.g., invoicing).
3. Data Security & Sharing
We do not sell or rent your personal data to third parties. Your information is only shared with:
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Our internal staff and vetted contractors who require the information to perform services.
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Service providers who assist in our business operations (e.g., email hosting).
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Legal authorities if required by law.
4. Your Rights
Under UK GDPR, you have the right to access, correct, or request the deletion of your personal data. You may also withdraw consent for marketing communications at any time.
5. Contact Us
For any questions regarding your data, please contact us at sales@trgroups.co.uk
Terms of Use
By accessing this website or booking a service with T&R Group Services, you agree to the following terms and conditions.
1. Services
T&R Group Services agrees to provide property maintenance and cleaning services as described in your individual quote. While we strive for perfection, the scope of work is limited to the specific services agreed upon in writing.
2. Quotes and Pricing
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All quotes are valid for 30 days.
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Prices are based on the information provided by the client. If the property condition differs significantly upon arrival, we reserve the right to adjust the price (with prior client approval).
3. Access and Safety
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Access: Clients must ensure the property is accessible at the scheduled time. For exterior services (window cleaning/landscaping), please ensure gates are unlocked.
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Utilities: For certain cleaning services, we may require access to water or electricity provided by the client.
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Safety: We reserve the right to cancel or reschedule services if conditions are deemed unsafe for our staff (e.g., extreme weather for window cleaning).
4. Cancellations and Rescheduling
We require a minimum of 24 hours' notice for any cancellations or rescheduling. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee.
5. Payment Terms
Payment is due upon completion of the service unless otherwise agreed in a commercial contract. We accept bank transfers and major cards. Late payments may incur interest charges.
6. Liability and Insurance
T&R Group Services is fully insured. In the unlikely event of property damage, it must be reported to us within 24 hours of the service completion. Our liability is limited to the total cost of the service provided or the limit of our insurance coverage.
7. Complaints
Your satisfaction is our priority. If you are not happy with a service, please contact us within 24 hours so we can rectify the issue immediately.
8. Governing Law
These terms are governed by and construed in accordance with the laws of England and Wales.